Return & Refund Policy

Last updated: August 24, 2025

At Beaumont&Co., we want you to be satisfied with your purchase. Please review our return and refund policy below for information about returns, refunds, exchanges, and order cancellations.

1. 30-Day Return Policy

We offer a 30-day return period for eligible returns under our voluntary return policy.

You have 30 days from the date you receive your order to contact us and request a return.

This policy does not affect any mandatory consumer rights you may have under applicable law, including statutory rights relating to defective or incorrectly supplied products and the legal right of withdrawal where applicable.

2. How to Start a Return

To request a return, please follow these steps:

  1. Contact our customer service team at team@beaumont-co.net.
  2. Include your order number, which can be found in your order confirmation email or invoice.
  3. Wait for our team to respond with return instructions, including the appropriate return address and information about how to send your package.

Important: Please contact us before sending a return so we can provide the correct instructions and help ensure your return is processed properly.

Nothing in this process limits any statutory withdrawal or return rights you may exercise in accordance with applicable law.

3. Return Conditions

For returns made under our voluntary 30-day return policy, the following conditions apply:

  • Return destination: Returns may need to be sent to our designated warehouse in Asia. We will provide the applicable return address and instructions before you send your package.
  • Condition of items: Items should be returned in their original condition, unworn and unused, with original tags and packaging where reasonably possible.
  • Return shipping costs: For voluntary returns due to a change of mind, customers may be responsible for return shipping costs where permitted by applicable law and where this responsibility has been properly disclosed.
  • Damaged, defective, or incorrect items: Please contact us if your order arrives damaged, defective, or incorrect. We will work with you to resolve the issue in accordance with applicable law.

Any return shipping costs or deductions will be communicated clearly where applicable. No fee or deduction will be applied where doing so would violate mandatory consumer protection laws.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, defective, or different from what you ordered, contact us at team@beaumont-co.net as soon as possible.

Please include:

  • Your order number.
  • A description of the issue.
  • Photographs of the item and its packaging, if available.

We will review your request and explain the next steps.

Your statutory rights regarding defective, non-conforming, or incorrectly supplied goods remain unaffected. Where applicable, remedies will be provided in accordance with consumer protection law.

5. Exchanges

We do not generally offer direct exchanges through our online store.

If you would like a different size, color, or product, you may contact us to discuss the available options.

Where a return and repurchase is appropriate, you can request a return for the original item and place a new order once the return arrangements have been confirmed.

This policy does not affect any remedies to which you may be legally entitled.

6. Refunds

Once your return has been received and inspected, we will notify you of the outcome and any applicable refund arrangements.

For eligible voluntary returns:

  • We aim to process approved refunds within 2–4 business days after receiving and inspecting the returned item.
  • You will receive an email confirmation when your refund has been processed.
  • Once issued, refunds typically appear in your original payment account within 3–5 business days, although the exact timing depends on your payment provider or bank.

Please note that your bank or payment provider may require additional time to post the refund.

If you have not received an expected refund, please contact us at team@beaumont-co.net.

Statutory refunds: Where a refund is required by applicable consumer protection law, including following a valid exercise of the legal right of withdrawal, we will process it within the legally required timeframe. The processing targets above do not extend any statutory deadline.

7. Order Cancellation Policy

If you wish to cancel an order, please contact us at team@beaumont-co.net as soon as possible and provide your order number.

For operational purposes, we ask customers to submit cancellation requests within 24 hours of placing an order. We cannot guarantee that a cancellation can be completed once an order has entered processing or shipment.

If an order has already been dispatched, you may need to wait for delivery and follow the applicable return procedure.

Important: The 24-hour cancellation window applies to our order-processing procedure only. It does not remove or restrict any statutory right of withdrawal or other cancellation rights available under applicable law.

8. Contact Information

If you have questions about returns, refunds, exchanges, or cancellations, please contact us:

Store Name: Beaumont&Co.
Email: team@beaumont-co.net

Our customer service team will be happy to assist you.

Beaumont&Co.